sierra trading post

I'm a Vagabond...Traveling Around Sierra Trading Post

It's already Friday! At the beginning of the week, I walked into the doors of Sierra Trading Post with no idea about what the week would be like. This week has been filled with shadowing lots of people in different departments, eating good food at local hot spots, and learning a ton about Sierra Trading Post! There is something oddly exciting about not knowing what the future holds. I never imagined this week would be so incredible, but Sierra set a high bar for places to work. Their casual, family-oriented work environment is surely one of the factors for their growth as a company.

The last couple days, I've had several appointments with department managers to get an overview of their work.

Merchandising

On Tuesday, I got the unique opportunity to sit in on a vendor meeting. Various vendors from all over the world come to Sierra Trading Post to pitch their products and ultimately, to convince Sierra's buyers to buy them.

A representative from La Crosse Technology came all the way from Wisconsin to show Heather Jahnke, home goods buyer, the latest weather stations that La Crosse is offering. Since Sierra regularly carries their products, the meeting was fairly simple.

Heather looked at her spreadsheet to see how many of each weather station she bought in the past and then compared that number to how many actually sold. If there were lots of units left, Heather would pass on buying more.  To prepare for the Christmas shopping frenzy though, Heather buys more of certain products to ensure they're in stock for the holiday season.

The meeting was very interesting and I soaked up a lot of information in a mere hour!

Copy

Do any of you readers receive Sierra Trading Post Catalogs in the mail? Besides a booming Internet retail site, STP has 12

different mail catalogs that are sent out on a regular basis. If you're like me, details are important when shopping for a product. In both the catalog and on the website, there is text listed below each product that includes specifications (size, weight, measurements) and a short description of the item. There is a whole team of 7 copywriters who work diligently to write a description for each item that Sierra sells. They write by looking at a sample of the item. Before an item makes it into the web store and catalog, it goes through these departments: quality control, photography, color correction, and then the copy department.

I had fun learning from Steph, the PR and Copy Manager for Sierra Trading Post. To cap off my time in the department, I sat with Ashley Arneson, one of the excellent copywriters. She even let me try my hand at writing a description of a sweater!

Photography

There is a talented photography department at Sierra Trading Post. They shoot photos of all the products for the catalog and website. Even though I didn't spend too much time in the studio, I got in on a fun shoot early in the week. They took photos of all the managers for the company BBQ. Check out my photo below:

Here are my final thoughts for the week at Sierra Trading Post:

Best Fringe Benefit: free coffee in the mornings at the espresso bar in the retail store. (They just let me put it "on the tab.")

Best Memory: walking into my cubicle to the sound of my phone ringing...after searching for it with no success, I figured out Bert put it in the ceiling since I had left my ringer on the highest level!

Favorite Department: the "Creatives" in the catalog department. They were super friendly and were hastling me to declare "Team Edward" or "Team Jacob"

Most memorable Employee: Darron,Receiving Supervisor for Sierra Trading Post's Fulfillment Center. (He was super passionate about his job and took time to give me a personal tour of the center.)

Most Challenging Job: Copywriter- This job is tedious and requires the writers to keep their wording fresh and accurate day after day. I definitely have respect for the writers for writing so many product descriptions!

Favorite Local Food: A huge breakfast burrito from R & B

Best Attraction in Cheyenne: The Old Fashioned Melodrama

If you haven't gathered by now, then let me say it blatantly: "

The One-Week Job Program is about so much more than just trying jobs for a week each."

I am growing so much as a person since I'm being forced out of my comfort zone. I'm getting to meet new people in new places and try tasks that I've never tried. Trying different jobs is truly a gift since I don't want to live my life wondering, "What if..."

I'm curious to hear what you blog readers might be putting off? Is there something that you're dying to try or a dream that you're compelled to pursue, but you're not working on it?

I want this blog to be a place where people interact so feel free to comment or if you don't want it public, email your response to me: bestweekjob@gmail.com

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From Deal to Doorstep: Week #2

Where in the world is Kieley Best? I am in Cheyenne, Wyoming for my second week of the One-Week Job Project at Sierra Trading Post. (In case you missed it, I was on vacation last week and am a week behind Amanda and Michelle.

If you haven't checked out their blogs, take some time to read about their adventures. Both of these girls are super sweet and have lots of great insights to share!

This week is unique since I am not confined to one department within Sierra Trading Post. Unlike the roaster job, it's more difficult to jump right in on the jobs here since they require more experience and training. With 650 employees at the headquarters, there is lots going on! In case STP (Sierra Trading Post) sounds foreign to you: they're a company that sells excess products, closeout deals, and overstock items on their website. Even if you're not into the outdoor gear they specialize in, they've got home goods, clothes, shoes, and gadgets!

Here's a recap of what I've been up to the past 2 days:

E-Commerce Department

Justin Johnson, Online Marketing Manager, gave me a short tutorial about the basics of using Wordpress for blogging. STP is constantly tracking how many people visit their website, view the blog posts, click on email ads, and more. Justin explained to me how the company uses Google Analytics (free!) to gauge how many times people view each blog post and where readers are located.

In the E-Commerce department, I have been mainly watching how Naomi interacts with STP customers on Facebook and Twitter. It's amazing how posting a simple status on facebook about a STP contest can generate a lot of excitement! To learn more about the E-Commerce jobs, I sat in on the marketing meeting. The main thing that stood out is that they are very goal-oriented. Each member of the team is expected to make a certain amount of money based on how much money they invest in their projects.

For example, Bert, Search Marketing Manager, spends money to ensure that when people search for certain brands & products on Google that Sierra's links will be close to the top of the list. If STP is not making money from Bert's work, then he's just wasting his time! With measurable goals, it helps everyone in the department to stay focused and ultimately, to make money for Sierra Trading Post!

Fulfillment Center:

As a regular STP customer, I frequently receive boxes and brown paper packages from them in the mail. Before taking a tour of the fulfillment center, I assumed that processing and shipping was a boring procedure. I could not have been more wrong!

Naomi and I got a fantastic tour by Darron, the receiving manager for the fulfillment center. Sierra buys products from hundreds of vendors that are received, stored, taken off shelves by order fillers, packed, and finally shipped to the customers! The receiving section is called "the warehouse" and is full of boxes of items that have just arrived from vendors. If the product is already individually packaged, it will be stored until an order comes in to be filled. If it's a box of bulk t-shirts, they are sent to a section to be packaged individually. After an order comes in, the order fillers collect the items from the shelves. After the items are packed into boxes and receive their shipping label, they travel down a chute to be sorted into different trucks. I was like a little kid at Disney World during the tour since the process is very fascinating. I loved seeing how the machines work and the fact that there's a personal touch since people fill orders, operate machines, and pack the boxes.

I was very impressed by the efficiency of the fulfillment center. Darron went into great detail about their energy-efficient skylights, the water pipe drainage system, and their high-tech machines that get the job done! The fulfillment center uses machines to expedite packing and shipping, but there are great people who work to send out the clothes, shoes, and other items people order. It was great to hear Darren speak so highly about their employees who are committed to both speed and accuracy.

That's all for now! I will blog more later this week to share more!

Email me with questions, comments, and feedback here: bestweekjob(at)gmail.com

-Kieley